Privacy Policy

1. Introduction

Zaltivex, Zaltivex Dental Solutions is committed to protecting the privacy and security of individuals who interact with our platform. This Privacy Policy describes how Zaltivex collects, uses, stores, and safeguards personal information obtained through our website located at zaltivex.com and through direct patient and provider interactions.

By using zaltivex.com or submitting information through any Zaltivex intake or contact form, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this policy, please discontinue use of the Zaltivex platform.

2. Information We Collect

Zaltivex collects information that you voluntarily provide through our intake forms, contact forms, and SMS enrollment processes. This information may include:

• Full name, email address, and mailing address
• Phone number, where voluntarily provided
• State of residence and geographic information relevant to care coordination
• Dental health history, symptoms, and treatment preferences provided in intake submissions
• Insurance coverage type and related financial information
• Communication preferences, including SMS consent elections

We also collect technical information automatically when you access our website, including IP address, browser type, referring URL, and page interaction data through standard web analytics tools. This information does not identify you personally and is used solely for platform improvement purposes.

3. How We Use Your Information

Information collected through the Zaltivex platform is used exclusively for the following purposes:

• Reviewing and responding to patient care inquiries and intake submissions
• Matching patients with appropriate care pathways and qualified providers
• Coordinating appointments and clinical communication between patients and providers
• Sending account notifications and care milestone updates to patients who have consented to SMS communications
• Sending marketing communications to individuals who have separately consented to receive them
• Improving the Zaltivex platform, care protocols, and patient experience through aggregated data analysis
• Maintaining records as required by applicable law and clinical documentation standards

4. How We Protect Your Information

Zaltivex implements administrative, technical, and physical safeguards designed to protect your personal and health information against unauthorized access, disclosure, alteration, and destruction. Our platform is operated in compliance with the Health Insurance Portability and Accountability Act (HIPAA) where applicable.

Sensitive information submitted through Zaltivex forms is transmitted using industry-standard encryption protocols. Access to patient records within the Zaltivex coordination system is restricted to authorized personnel with a documented need to access that information in the course of providing care coordination services.

5. Information We Do Not Share

Zaltivex does not sell, rent, trade, or otherwise transfer personal information to outside parties for marketing or commercial purposes. Your phone number will not be shared with third parties or affiliates under any circumstances.

Information shared with Zaltivex is disclosed to third parties only in the following limited circumstances:

• To qualified dental providers within the Zaltivex network, solely for the purpose of facilitating care coordination on your behalf
• To technology service providers who support the operation of the Zaltivex platform under strict confidentiality and data processing agreements
• When required by applicable law, court order, or regulatory authority
• In connection with a merger, acquisition, or asset transfer where the acquiring entity assumes the same privacy obligations described in this policy

6. SMS Communications

Zaltivex offers SMS communication programs for account notifications and marketing information. Enrollment in each program requires your explicit consent, which is obtained separately through checkboxes on our intake, contact, and SMS opt-in forms.

Consent to receive SMS communications is never a condition of accessing Zaltivex services or care coordination assistance. You may withdraw consent at any time by replying STOP to any Zaltivex text message. For assistance with SMS communications, reply HELP or contact us at smile@zaltivex.com.

Standard message and data rates may apply to SMS messages received from Zaltivex, depending on your mobile carrier and service plan. Message frequency varies based on your care coordination activity and preferences.

7. Cookies and Tracking Technologies

The Zaltivex website uses standard web cookies and similar technologies to maintain session state, remember user preferences, and analyze aggregate site usage patterns. You may configure your browser to decline cookies; however, some functionality of the Zaltivex website may be affected if cookies are disabled.

Zaltivex does not use third-party advertising cookies or behavioral tracking technologies that follow users across other websites for commercial targeting purposes.

8. Children's Privacy

The Zaltivex platform is not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has submitted personal information through the Zaltivex platform, please contact us at smile@zaltivex.com and we will take prompt action to remove that information from our records.

9. Your Rights Regarding Your Information

Depending on your state of residence, you may have rights with respect to the personal information Zaltivex holds about you. These rights may include the right to access, correct, or request deletion of your personal information. To exercise any of these rights, please contact Zaltivex at smile@zaltivex.com or by phone at 402-554-1333. We will respond to verified requests within the timeframe required by applicable law.

10. Changes to This Privacy Policy

Zaltivex may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform capabilities. When we make material changes, we will update the effective date at the top of this document. We encourage you to review this policy periodically. Continued use of the Zaltivex platform following a posted update constitutes your acceptance of the revised policy.

11. Contact Information

If you have questions or concerns about this Privacy Policy or the manner in which Zaltivex handles your personal information, please contact us:

• Email: smile@zaltivex.com
• Phone: 402-554-1333
• Mailing Address: Zaltivex Zaltivex Dental Solutions, 5006 Dodge Street, Omaha, NE 68132